The global call center artificial intelligence (AI) market is expected to register a 26.3% CAGR to $100 billion by 2030.
The global BPO market can grow to US$513 billion by 2030, boosted by innovation, global rivalry, and new technologies.
According to market research firm Straits Research.
Region-wise, North America will continue to dominate the market with an expected value of US $178 billion while Asia Pacific (APAC) will remain the fastest-growing market with an estimated value of US $148 billion by 2030.
At the same time, the global call center artificial intelligence (AI) market is expected to register a 26.3% CAGR to $100 billion by 2030. A report published by Allied Market Research attributed this growth to the increased interest of call center companies in advanced technologies and a surge in penetration of various social media platforms. The North American region will take the lead in revenue, and APAC will register the fastest CAGR of 29.2% during the forecast period. In line with this news,cloud-based contact center software provider Talkdesk said that 79% of customer experience (CX) leaders are looking to invest further in contact center AI and automation. In Talkdesk’s latest poll, most respondents believe that investing more will help them deliver better service, boost their overall productivity, and provide them with a competitive edge in the industry. Talkdesk Senior VP and Global Head of Product and Engineering, AI, Automation, and Workforce Ben Rigby stated that working closely with a CX technology partner that has deep AI expertise can allow organizations to break through the barriers to deployment and achieve their AI ambitions.